As your company scale, you may need more information technology (IT) help to keep things running smoothly. However, hiring a Chief Information Officer or the entire department can be costly.
Also, you are only limited to supporting their work time – which can be a problem when they take a day off and your computer conveniently crashes. This is why many people choose to outsource their IT services.
Conversely, outsourcing has its drawbacks because many find the lack of control neuro-destroyers. In addition, there are several instances where companies cannot offer the same level of quality that internal IT support can provide.
However, despite the negativity, most find that the positive aspects of outsourcing their IT services outweigh them. The information below is intended to provide you with the advantages and disadvantages of outsourcing IT services.
Facilitate outsourcing IT services
The following advantages of outsourced IT services are almost always enough to persuade business owners to sign a service agreement regardless of the negative.
1. Cost savings
You can save thousands of dollars by outsourcing your IT services. Most companies offer plans at a flat rate per month, so you don’t have to worry about hidden fees and sudden price jumps. On the other hand, a CIO is much more expensive, and the wages you pay each month can fluctuate.
2. 24/7 support
Most managed service providers offer 24/7 support, so you can access them at any time of the day when you have a technical issue that needs to be resolved. Conversely, when you have an internal CIO or IT department, you have access to support only when they are in the building. This can be problematic when working late to catch up and having a software problem with no one around to fix it – especially since the “standard” work week becomes shorter and less structured.
3. Increased wealth
Managed service providers have long-standing connections with software vendors and will contact them on your behalf. Also, they will enable you to get better deals in pricing which you would not get otherwise. Not only do they have access to exceptional resources, but they will always have industry knowledge and current law – so you can rely on them to keep your company up-to-date.
4. Improved security
Corpus Christi offers IT services 24/7 monitoring, giving you complete cyber security, even when you are not in the office. This is important to protect against hackers who want to attack while you are away. In addition, they will keep your technology updated as the latest security software becomes available, so you can be sure that your sensitive data will always be highly secure. Above all, the active nature allows for better security overall.
Cons of Outsourcing IT Services
Although the professionals you have sold, you need to consider some of the disadvantages in outsourced IT before you sign a contract. At the very least, be personally aware of any cyber risks. After all, only you know what is best for your company.
1. Support remote
While remote support is easy for 24/7 monitoring and security, it can be a pain when there is no one physically in the office to provide IT support. Remote help desk services typically operate using a ticketing system instead of conversational IT, which may take longer than calling people to resolve the issue immediately. However, an outsourced service provider often details the average resolution time in the contract to give you a better idea of possible delays in workflow.
In addition, there is always the possibility of miscommunication when working remotely.
2. Lack of control
The biggest problem when outsourcing a service, especially in IT, is lack of control. You trust someone else with your clients’ most sensitive data, and the way they handle it may not be up to your standards, despite the services being customizable. Therefore, when you choose a provider, it is very important to check the client’s testimonials so that they will respect your wishes the way you want to do things.
3. Issue of trust
It can be difficult to trust someone else with your company’s cyber security, especially in heavily regulated industries that require specialized data storage. You need to have full confidence in a managed service provider to ensure that you comply with both national and state regulations. On top of that, you have to believe that they are not abusing their access to internal documents and information.
A CIO and in-house IT department can give your company a hefty price that an outsourced provider cannot. Also, since managed services work with multiple companies, sometimes hundreds more, their focus is not just on your needs. This can be problematic if you need emergency help and they are experiencing long wait times because multiple companies may be experiencing the same problem. This is often one of the biggest barriers to productivity – so it’s an important factor in weight gain.
While there are many major downsides to IT outsourcing, the positives often outweigh them, especially considering the cost savings that come with it. Having access to 24/7 cybersecurity and support is something you may not necessarily get when using an internal team. That is unless you are willing to pay higher wages for employees overnight. Since you are considering outsourcing your IT services, you probably want to save money and streamline productivity.